I signed up for a Jury Service Reminder after I submitted my jury questionnaire and I requested to reschedule my jury service. Will I still be signed up for a Jury Service Reminder for my new term?

Yes, you will still be signed up to receive a text message reminder for your new term. You do not need to sign up again.

Will I automatically be signed up for Jury Service Reminders without input from me?

No, you must initiate the request to be reminded of your jury service.

Can I sign up for multiple Jury Service Reminders at the same time?

No, multiple Jury Service Reminders to the same phone number are not supported at this time.

Can two people sign up to be reminded of one person's Jury Service at the same time?

Yes, more than one phone number may sign up for the same Jury Service Reminder at the same time.

I have forgotten if I have signed up for a jury service reminder. What do I need to text you in order to find out my status?

Reply STATUS to receive information on your status for Jury Service Reminders.

When will I receive my Jury Service Reminder?

Trial jurors receive a reminder the Friday before your service begins. Grand jurors receive a reminder the day before they are scheduled to appear.

Can I sign up to be reminded of my jury service every day?

No, reminders are sent only once.

I signed up for a Jury Service Reminder, but I was never reminded of my service and I forgot to show up to Jury Selection. Will I be excused from my absence because your system did not remind me?

No, the Jury Service Reminder is a courtesy service only. You are ultimately responsible for showing up for jury selection if your service number is called to appear.

I am sending text messages to your phone number, but I am not getting any responses back. What might be the issue?

Pay careful attention to how you format the phone number when sending text messages. Our number is a toll free number and some phone carriers (GCI is one of these carriers) do not route the number correctly. If using "1-855-373-5879" or " 855-373-5879", try putting a plus sign (+) in front of the number: "+1-855-373-5879" or even using the condensed form of this number: "+18553735879".

If you continue to experience issues, please call your local court and report it to a jury clerk so we can try to resolve the issue.

I am sending text messages to your phone number using the format "+18553735879", but I am still not getting any responses back. What might be the issue?

It's possible that our message carrier considers your phone number to be blacklisted from receiving texts due to the use of the words CANCEL, STOP, etc.

Please send the word START to +18553735879 to remove yourself from any possible blacklist, and this issue may resolve.

How can I permanently remove myself from receiving text messages from your jury alert system?

Text REMOVE to +18553735879 to remove yourself from any future Jury Service reminders.

If you wish to permanently cease communication with our reminder service, text the word STOP and our message carrier will block us from sending any form of text messages to you. If you wish to receive further communication from us, reply START to remove yourself from our blacklist.

I accidentally texted one of STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, BLOCK, or QUIT to your phone number and I am no longer receiving texts, despite me sending texts to you. What might be the issue?

Texting one of STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, BLOCK, or QUIT to our phone number will trigger a blacklist from our carrier. Please see Twilio's web page for more information: https://support.twilio.com/hc/en-us/articles/223134027-Twilio-support-for-STOP-BLOCK-and-CANCEL-SMS-STOP-filtering-

To remove yourself from the blacklist, text one of START, YES or UNSTOP and our service to you will resume.

I texted HELP or INFO to your phone number, but the messages coming back to me are unhelpful. Can you fix this?

We use a text messaging service called Twilio. Twilio interprets HELP and INFO before we do and it is Twilio who is sending the resonse. Please see Twilio's web page for more information: https://support.twilio.com/hc/en-us/articles/223134027-Twilio-support-for-STOP-BLOCK-and-CANCEL-SMS-STOP-filtering-

To receive help from our system, reply HELPME or HELP ME.

I am texting you my last name and Juror Summons Number and am getting "Can't find your Jury Service information." as a response. What might be the issue?

The last name you text with your summons number must match the last name we have for you in our system. Be sure you use the last name as it was printed on the Jury Summons postcard mailed to you. If you corrected your last name when you completed the jury questionnaire, use the name you provided to the court.

I am texting you the exact last name and Juror Summons Number as printed on the postcard you sent me, but your system continues to reply "Can't find your Jury Service information." What might be the issue?

Please call your local court to speak to a jury clerk who may assist you further, the contact number for your court can be found on your Jury Summons postcard. See the Jury Service web page for more information: http://courts.alaska.gov/jury/index.htm.

Will I be charged any money to sign up and receive a Jury Service Reminder?

No, we will not charge you any money to use our courtesy service. However, your phone carrier may charge you money to send and receive SMS text messages. By using our service, you understand this.

Is my communication with the Jury Service Reminder confidential and private?

No, we use a third party text messaging service, Twilio, to send and receive texts. Your wireless carrier also has access to your text messages as well as the federal government.

If you are very concerned about your privacy while using our service, please do not sign up for a Jury Service Reminder.

However, we take your privacy seriously here at the Alaska Court System and our service is designed to give you only just enough information that you need to verify that you are signing up for your own Jury Service. No truly confidential information will be supplied to you or anyone over SMS text messaging.

Also, the State of Alaska has its own Privacy Policy, which we are required to follow. You can view this information at http://doa.alaska.gov/resources/privacy.html

Can I sign up for a Jury Service Reminder if I am out of Alaska or if I am overseas?

Yes, we can send and receive text messages to and from almost anyone or almost anywhere in the world.

What information will you collect from me by using the Jury Service Reminder?

We have access to and we log the following information when you send us a text message:

1. Your phone number
2. Your phone carrier information such as what city, state, ZIP code, and country your phone is registered to
3. All communication you send to us

Can I cancel jury text messages after signing up?

You can cancel the text message service at any time just text "STOP" to 34852. We will then send you a text message to confirm that you have been unsubscribed. After this, you will no longer receive text messages from us. If you want to sign up for jury service reminders text again, text “START” to 34852.

What are jury service text reminders?

The Alaska Court System offers jury service reminders through text messaging. The court system will not charge you any money to use our courtesy service. However, your phone carrier may charge you money to send and receive text messages. These are examples of the types of messages you can expect:

1. Initial text: Hello, <Juror Name>, this is the Alaska Court System. You have signed up to receive jury service reminders at this number. Reply YES to confirm, STOP to cancel, HELP for support.
2. Confirmation text: Sounds good. You will receive a text reminder from the Alaska Court System with instructions the Friday before your jury service begins. Reply YES to confirm, STOP to cancel, HELP for support.
3. Reminder text: Courtesy reminder from the Alaska Court System: Your jury service begins next week in <court location> for the <term name>. Please call the recorded message <date> after 5:00 p.m. and follow the instructions for your service number. Your service number is <service number>. Visit https://courts.alaska.gov/jury  to access your jury dashboard and check in for your jury service.